Refund policy

At Novo Foote, your satisfaction is our top priority. We stand behind our products with confidence and offer a risk-free shopping experience.

1. 30-Day Odor-Free Guarantee

We believe in real results — not empty promises.

If you use Novo Foote socks for up to 30 days and do not experience noticeable improvement in foot odor, you are eligible for a full refund.

Requirements：

  • Product must be used as intended

  • Request must be submitted within 30 days of delivery

2. 7-Day No-Reason Return

Changed your mind? No problem.

We offer a 7-day no-questions-asked return policy for unused products.

Requirements：

  • Product must be unopened and unused

  • Must be in original packaging

  • Request within 7 days of delivery

3. Easy Return Process

To request a return or refund, simply email us:

service@novofoote.com

如需申请退货或退款，仅需发送邮件至：

service@novofoote.com

Please include：

  • Order number

  • Reason (optional)

We will respond within 1–2 business days.

4. Return & Refund Conditions

  • Items must be returned in reasonable condition

  • Refunds are issued after inspection

  • Shipping fees are non-refundable unless the item is defective

  • Customer may be responsible for return shipping costs

5. Refund Processing Time

  • Refunds will be processed within 3–7 business days after receiving returned items

  • Bank processing time may vary

6. Order Cancellation

  • Orders can be canceled within 12 hours after purchase

  • Once shipped, orders cannot be canceled

7. Non-Returnable Situations

We reserve the right to refuse returns in the following cases:

  • Product damaged due to misuse

  • Items returned beyond allowed timeframe

  • Missing original packaging (for 7-day return)

8. Contact Us

service@novofoote.com

We’re always here to help.