Shipping policy

Thank you for shopping with NovoFoote.
This Shipping Policy explains how orders are processed, shipped, and delivered. Please read it carefully before placing an order.

 

1. Shipping Destinations

We ship orders from China and currently deliver only to the following regions:

  • United States (Not including the continental U.S.; Alaska, Hawaii, and remote areas may require additional delivery time)
  • Western European countries (Availability may vary by country; unsupported destinations will be unavailable at checkout)
  • If a destination is not supported, the system will notify you during checkout.

 

2. Order Processing Time

  • Orders are typically processed within 1–3 business days after payment is confirmed.
  • During peak seasons or promotional periods, processing may take 3–7 business days.
  • Orders are not processed or shipped on weekends or public holidays.

 

3. Shipping Methods & Estimated Delivery Time

Estimated delivery times begin after the order has been shipped and do not include processing time.

Standard Shipping

  • United States: 7–15 business days
  • Western Europe: 7–15 business days

Priority / Express Shipping (if available)

  • United States: 5–10 business days
  • Western Europe: 6–12 business days

Delivery times are estimates only and may be affected by customs clearance, local carriers, weather, or other factors beyond our control.

 

4. Shipping Fees

  • Shipping fees $10 per order, will calculated automatically at checkout based on destination and order details.
  • when order amount above $79 will free shipping. 
  • If available free shipping promotions, will be clearly shown on the website or checkout page, dur free shipping promotions will no any shipping fee for every amount order.

 

5. Order Tracking

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
  • Tracking information may take 24–72 hours to become active after shipment.

 

6. Customs Duties & Taxes

Because orders are shipped from China, your package may be subject to import duties, taxes, or customs clearance fees imposed by your local authorities.

  • These charges are not included in the product price or shipping fee unless otherwise stated.
  • Any customs duties or taxes are the responsibility of the buyer.

If a package is returned or destroyed due to refusal to pay customs charges, we may be unable to issue a refund or may refund only part of the order amount after deducting actual shipping and handling costs.

 

7. Incorrect Address & Failed Delivery

Please ensure that your shipping address is complete and accurate.

If delivery fails due to:

  • incorrect or incomplete address
  • failure to collect the package after multiple delivery attempts
  • cannot conntact you, or you refuse to contact.

We may assist with inquiries, but any additional shipping or reshipment costs will be the responsibility of the buyer.

 

 

8. Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Please contact us at service@novofoote.com within 7 days of the delivery status update.
  • Provide your order number, tracking information, and clear photos or evidence if applicable.
  • We will work with the carrier to investigate and provide a solution such as a replacement or refund, depending on the situation.

 

9. Contact Information

If you have any questions about shipping, please contact us at: service@novofoote.com

We typically respond within 24–48 hours on business days.